Project Manager – Digital Transformation

1. Job Purpose

The Project Manager is responsible for planning, coordinating, executing, and delivering digital transformation projects in line with client requirements, agreed timelines, budgets, quality standards, and business objectives.

The role involves managing the full project lifecycle, from requirements gathering and planning to implementation, testing, deployment, and post-implementation support. The Project Manager acts as the primary coordination point between clients, internal technical teams, consultants, and other stakeholders to ensure successful project delivery.

The successful candidate will combine strong project management capabilities with an understanding of digital transformation, business process improvement, software implementation, and change management.

2. Key Responsibilities

A. Project Planning and Management

• Lead the planning, execution, monitoring, and closure of digital transformation projects.
• Define project scope, objectives, deliverables, timelines, milestones, resource requirements, and budgets.
• Develop and maintain detailed project plans, work breakdown structures, schedules, and delivery roadmaps.
• Establish project governance, reporting mechanisms, communication plans, and escalation procedures.
• Ensure that project deliverables meet agreed specifications, quality standards, and contractual requirements.
• Monitor progress against approved plans and take corrective action when deviations occur.
• Manage multiple projects simultaneously, ensuring effective prioritization and resource allocation.

B. Digital Transformation and Implementation

• Coordinate the implementation of digital solutions, enterprise systems, business applications, and workflow automation initiatives.
• Work closely with technical teams, business analysts, developers, functional consultants, and system integrators.
• Translate client business requirements into actionable project plans and implementation activities.
• Coordinate business process analysis, requirements gathering, solution design, configuration, testing, deployment, and handover.
• Ensure that proposed digital solutions address client needs and support operational efficiency.
• Identify opportunities to improve processes through digitalization, automation, and system integration.
• Monitor implementation issues, dependencies, and technical challenges, ensuring timely resolution with the relevant specialists.
• Coordinate user acceptance testing (UAT), training, go-live readiness, and post-implementation reviews.

C. Client and Stakeholder Management

• Serve as the primary point of contact for assigned clients throughout the project lifecycle.
• Conduct project kickoff meetings, progress meetings, workshops, and review sessions.
• Establish clear expectations regarding scope, deliverables, responsibilities, timelines, and project status.
• Maintain regular communication with clients and internal stakeholders regarding progress, risks, changes, and decisions required.
• Manage client expectations and ensure timely escalation of issues that may affect project delivery.
• Build and maintain strong professional relationships to support client satisfaction and long-term partnerships.
• Document client feedback, decisions, approvals, and agreed changes.

D. Team Leadership and Coordination

• Coordinate cross-functional project teams, ensuring clarity of responsibilities, priorities, and deadlines.
• Assign and follow up on project tasks in coordination with functional and technical team leaders.
• Monitor team performance, workload, dependencies, and delivery commitments.
• Facilitate collaboration between technical and non-technical stakeholders.
• Identify resource gaps and coordinate with management to secure the required expertise.
• Promote accountability, teamwork, knowledge sharing, and continuous improvement.
• Address project-related conflicts and facilitate timely decision-making.

E. Budget, Scope, Risk, and Change Management

• Monitor project budgets, resource utilization, and expenditure against approved estimates.
• Identify, assess, document, and mitigate project risks and operational issues.
• Maintain risk, issue, assumption, dependency, and decision logs.
• Manage scope changes through a formal change-control process, assessing their impact on timelines, costs, resources, and deliverables.
• Escalate significant risks, delays, budget deviations, and scope changes to management.
• Support project forecasting and ensure that delivery commitments remain realistic and commercially viable.
• Ensure compliance with contractual obligations, internal procedures, and applicable information security requirements.

F. Documentation and Reporting

• Prepare and maintain project charters, project plans, status reports, meeting minutes, action trackers, and delivery documentation.
• Provide regular project updates to management and clients.
• Track milestones, deliverables, resource utilization, outstanding actions, and implementation issues.
• Maintain accurate project records and ensure that documentation is accessible to authorized stakeholders.
• Prepare project closure reports, lessons learned, and recommendations for future improvements.
• Ensure proper handover of completed projects to support, operations, or client teams.

G. Quality Assurance and Continuous Improvement

• Establish project quality checkpoints and acceptance criteria.
• Coordinate testing activities and ensure that defects or non-conformities are addressed before final acceptance.
• Monitor client feedback and project outcomes against the original business objectives.
• Identify lessons learned and implement improvements in project management practices.
• Support the standardization of project delivery methodologies, templates, and reporting tools.

3. Qualifications and Experience

• Bachelor's degree in Business Administration, Information Technology, Computer Science, Engineering, Management Information Systems, or a related field.
• A Master's degree in Project Management, Business Administration, Digital Transformation, or a related discipline is an advantage.
• At least 3–5 years of experience in project management, preferably within a digital transformation, software implementation, IT consulting, or technology services environment.
• Demonstrated experience managing projects from initiation through implementation and closure.
• Experience coordinating multidisciplinary teams and managing client-facing projects.
• Familiarity with business process improvement, system implementation, digital workflows, and change management.
• Experience with ERP, CRM, business applications, workflow automation, or system integration projects is an advantage.
• Knowledge of project management methodologies, including Agile, Waterfall, or hybrid approaches.
• PMP, PRINCE2, Scrum, or other recognized project management certifications are an advantage.
• Proficiency in project management and collaboration tools such as Microsoft Project, Jira, Asana, Trello, Monday.com, or equivalent platforms.
• Strong proficiency in Microsoft Office, particularly Excel, PowerPoint, and project reporting tools.
• Fluency in English is required; Arabic and French are advantages.

4. Required Competencies

Project Management

• Planning, scheduling, and execution.
• Scope, budget, and resource management.
• Risk assessment and issue resolution.
• Quality assurance and delivery control.

Leadership and Communication

• Cross-functional team coordination.
• Client relationship management.
• Stakeholder communication and negotiation.
• Decision-making and conflict resolution.

Technical and Business Understanding

• Understanding of digital transformation and software implementation.
• Business process analysis and workflow improvement.
• Ability to communicate effectively with technical and non-technical teams.
• Understanding of change management and user adoption.

Personal Effectiveness

• Strong analytical and problem-solving skills.
• Excellent organization and attention to detail.
• Accountability and results orientation.
• Adaptability in a changing technology environment.
• Ability to manage multiple priorities and work under pressure.